ITIL 4 Foundation

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About Course

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle.

Description

This ITIL foundation course provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL service lifecycle. By the end of this ITIL certification, you will understand how ITIL evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.

Certification

To receive the ITIL 4 Foundation Certification, you must:
1. Complete the certification training
2. Take the ITIL 4 Foundation Certification exam
3. Score at least 65 per cent on the exam (26 correct answers out of 40 questions) in 60 minutes

 

Who This Course is for

This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

What Will I Learn?

  • ITIL key concepts
  • ITIL central principles
  • ITIL process models
  • Service level management
  • Customer experience improvements
  • ITSM efficiency
  • 15 ITIL best practices

Topics for this course

2 Lessons

Lesson 1 – Course Introduction

Lession 01 – Course Introduction

Lesson 2 – Key Concept of Services Management

Self Paced Online

A$649

Online Blended Bootcamp

A$1,199

Free

Material Includes

  • 19 PDUs for self-paced learning
  • 22 PDUs for online classroom flexi pass offered
  • 30 chapter-end quizzes and 2 industry case studies
  • Four simulation exams
  • Exam voucher included
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Requirements

  • To take the ITIL 4 Foundation Certification exam, no prerequisite is required.

Target Audience

  • This ITIL V4 certification training course is best suited for IT executives, IT architects, operations managers, IT audit managers, IT planners and consultants, database administrators, ITSM trainers, service delivery professionals, quality analysts, application management and development teams, and IT managers. Obtaining the ITIL V4 foundation certification is available to both seasoned IT professionals and those fresh in their IT career.

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